De-Escalating Strong Emotions in Negotiation, Diplomacy and Conflict

Douglas E. Noll is an internationally acclaimed mediation trainer, lecturer and continuing education panelist. He has inspired thousands of mediators all over the world with new insights and skills on de-escalating strong emotions – key to resolving any conflict. This is the first time ever Douglas Noll offers a masterclass in the Netherlands. Mister Noll also decided to donate the revenue of this masterclass to MBBI, so fieldworkers in mediation from all over the world can be financially supported to come to the Hague and attend, as panelists and participants.


Recognized Masterclass: 6 PE points

Being considered of great value for any professional involved in mediation, this masterclass is recognised by the Mediation Foundation of the Netherlands (MfN), as a course for 6 PE points, category: 1a. If you want to get your PE points, please inform us at registration, so that we can comply with the necessary procedure. Cost of this valuable, day-long, interactive masterclass is € 600,- (discounts may apply).

De-escalation as key to mediation

Traditional forms of negotiation and communication have been shown to be less effective than desirable. Douglas Noll for many years now has offered new skills and insights on how to de-escalate a volatile situation and move the discussion into effective problem-solving and durable agreements. This Masterclass has proved to be a personal and deep learning experience for many professionals involved in high emotions, negotiation, and problem-solving, for example, mediators, diplomats, lawyers, judges, military officers, counselors and therapists.

Two highly interactive sessions

The day will be divided in two highly interactive sessions:
-Micro-Interventions in conflict situations, devoted to exploration of the concepts of emotional invalidation, reflective listening, core messaging and affect labelling.
-Guiding Decision-Making in conflict negotiation, that will focus on teaching and developing skills in recognizing and working with decisional errors commonly made by parties in high conflict, understanding the systems of decision making, malware, ignorance and information gaps, strategies and techniques for guiding counsel and parties leading to better decisions.

On Douglas Noll, career and awards

Douglas E. Noll, lawyer and peace maker, is an acclaimed advanced mediation advocate and legal negotiation skills trainer, specialized in helping people solve difficult, complex, and intractable problems. He is AV-rated, which is assigned to the top 1% of attorneys worldwide. The base of his state of the art de-escalation technique was layed in 7 years of research and experience in the Prison of Peace project, succesfully conducted in California’s most violent prisons. Among Mr. Noll’s many awards are: winner of the Institute for Conflict Prevention and Resolution (CPR) International Peace and Justice Book Award for 2011, and being honoured as Lawyer of the Year in 2014 by Best Lawyers in America. In that year he also was awarded a Purpose Prize Fellow.

Books by Douglas E. Noll

Author/ co-author of
-Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts (Prometheus Books, 2011),
-Sex, Politics & Religion at the Office: The New Competitive Advantage (Auberry Press, 2006),
-Peacemaking: Practicing at the Intersection of Law and Human Conflict (Cascadia, 2002)
NEW De-Escalate: How to Calm an Angry Person in 90 Seconds, released on September 12, 2017.


Date: October 4
Time: 9:00 am – 4:00 pm
Location: Peace Palace
Recognized for 6 PE points, category 1a

Watch Douglas Noll about ‘deep listening

Website Doug Noll